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Company Name:
Approximate Salary:
Not Specified
Louisville, Kentucky
United States
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Field Claims Representative – Kentucky



  • Inspect, prepare detailed damage estimates, negotiate, and settle property claims
  • Examine policy coverage forms and other records to determine insurance coverage
  • Interview and correspond with policyholders, claimants, witnesses, and police
  • Establish and monitor reserves to adequately reflect the exposure
  • Make appropriate reserve changes as each file develops
  • Assist in agency management by providing feedback to Underwriting and conducting agency visits
  • Occasionally handle and manage complex losses in specific areas of expertise
  • Participate on catastrophe teams, as required
  • Focus on outstanding customer service toward all customers
  • Travel with overnight stays, as necessary.



  • Two-plus years experience in property and property damage liability claim settlement.
  • Excellent keyboard/PC skills.
  • Working knowledge of claims law.
  • Understanding of insurance coverages for commercial and personal lines.
  • Top-notch organization and prioritization skills.
  • Ability to work flexible hours.
  • Ability to work independently and manage the territory.
  • Excellent problem-solving and negotiating skills.
  • Superior written and verbal communication skills.
  • Must be licensed in Kentucky.


  • Certificate in General Insurance.
  • AIC, CPCU, ARM, or CIC designations.
  • College degree or equivalent work experience.
  • Previous experience using Xactimate estimating
  • Bilingual



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